Shipping policy

When an order is shipped out, you will receive a "shipped" email that contains your order details and the tracking information for your order. Please review the tracking information and also contact your carrier or Truck and Van Equipment if you have any questions or concerns.

You can trust that your order will be quickly processed and safely delivered. Truck and Van Equipment orders mostly takes 24-72 hours to ship. Any special orders may be subject to longer wait times. We can ship products to most commerical addresss in the lower 48 United States. When you place an order, we will estimate delivery dates based upon the availability of your item(s) and your shipment destination. Shipping charges will not be applied to Ranger Design orders over $2,300. Orders under $2,300 will be charged a 10% shipping fee, $95 minimum.  

Shipping times vary. Shipping delays created by natural and human sources may affect delivery time. Delivery times are estimated times and may be subject to change.

For the most up-to-date information, please review the tracking number on your "shipped" email and contact your assigned carrier.

Usual transit times US is 2-8 business days, varying depending on region.

Orders/Items in transit are beyond our control and cannot be cancelled mid-transit.

Missed delivery appointments must be rescheduled and handled directly with the freight / shipping company. Missed deliveries may incur a re-delivery fee. Changes to the shipping address once an order has already been shipped may incur additional fees from the carrier. Additional fees are the shipment receiver's responsibility. We encourage our customers to confirm the final shipping destination for their order before checkout.

If shipping address changes are needed, Truck and Van Equipment must be notified ASAP so we can notify the carrier. Additional freight fees may apply because of location delivery discrepancies.(i.e. A shipment destination changes state, county, or city, etc.) These additional charges are the shipment receiver's responsibility.

Freighters do not drop items directly into your business. The receiver of the shipment is expected to climb into the truck and take the boxes off from the shrink wrapped pallet.

Lift Gate Service is available for an additional $300 fee, available at checkout. Lift Gate Service only entails the Freighter to drop the pallet of items off on the side of the road. You are still required to take the products off the pallet and into your business. You must choose Liftgate Delivery if you do not have a forklift or loading dock. Failure to do so will result in your order being undeliverable in which case your order will be refunded minus freight charges. 

If you are unable to lift heavy objects, please be sure to have help available when unloading the products.

If your order arrived with obvious damage, please refuse the shipment and notify us immediately at 1-239-330-8796. We will arrange to ship a replacement to you. If only one of the items has damage, please note the damage on the shipping receipt. This will protect you from going through a lengthy claims process.

Prior to signing for the shipment, the merchandise must be inspected for any shipping damage and refused or accepted with a note on the shipping receipt as your proof at the time of delivery. Contact us to file a claim on your behalf within 2 business days from the date of delivery.